Frequently Asked Questions
Everything you need to know about your luxury hair care experience.
What is the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Yes, Olivia Garden ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for beauty tools?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, personal care products that have been opened or used cannot be returned.
Are your products covered by a warranty?
All Olivia Garden professional tools come with a limited manufacturer's warranty against defects in materials or workmanship. Please keep your proof of purchase to file a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I clean my professional hair brushes?
We recommend removing hair daily and washing the bristles with a mild shampoo every two weeks. Avoid soaking wooden handles to maintain the integrity of the tool.